FREQUENTLY ASKED QUESTIONS

Please refer to the links below to answer FAQs about jewelry, orders, shipping, and repairs. Be sure to check your email junk folder and add info@sheryllowedesigns.com to your safe list to receive all order communications and shipping information

1. How can I find a piece I saw on social media, in the press, or my favorite celebrity?

Send our Concierge a screengrab or a pic at info@sheryllowedesigns.com, or use the live chat module on our site to connect with a product expert. We’ll help you find the perfect piece!

2. What are the necklaces lengths?

Consult this chart or connect with a product expert by using the live chat module on our site to ask about a specific necklace or size of a pendant.

3. Can a bracelet be sized?

Yes, all our signature gemstone stretch bracelets are sizable. We can make them bigger or smaller depending on your wrist size. Email our Concierge at info@sheryllowedesigns.com, or use the live chat module on our site to connect with a product expert.

4. What if see an item I want on the site and it shows “out of stock?”

Some of the items on our site are made from one of a kind or rare gemstones. If you see something you love, email our Concierge at info@sheryllowedesigns.com or use the live chat module on our site to connect with a product expert. We may be able to recreate the style, or find you a similar piece that speaks to your spirit.

5. What are some useful tips when caring for Sheryl Lowe Jewelry?

Jewelry Care

Sheryl Lowe jewelry is known for its unique sterling silver finish, sparkling diamonds and fine natural gemstones. These precious and rare materials require gentle care.

Sterling silver jewelry naturally reacts to light, air, and environmental factors which can cause gradual color change, this is not damage and can even add to the beauty of a design. To remove any unwanted or extreme tarnish from developing, jewelry should be routinely worn then wiped with a polishing cloth before storing.

Avoid wearing elastic bracelets in showers, pools, etc or anywhere they would be submerged in water, chlorine, etc as this could shorten the lifespan of the elastic and cause the bracelet to need restringing.

Customers should not attempt to bend or form bangles and cuffs. Any repairs or sizing should be brought to the location of purchase for quotes and work.

Jewelry Cleaning

To retain its characteristic finish, silver and pave diamond jewelry should be cleaned with silver polishing cloths or silver cleaning pads, but soaking in liquid jewelry cleaner should be avoided. Silver chains not set with diamonds can be gently cleaned with a soft bristle brush, like a soft bristle toothbrush, and a gentle non-detergent soap. Our favorite option is Kiehl’s brand Coriander Liquid Hand Soap. After softly scrubbing, chains should be rinsed and thoroughly dried.

Gemstone beads can be gently brushed with a damp soft bristle toothbrush to remove dust and debris and then thoroughly dried.

Bone beads can be gently wiped-not soaked- with isopropyl alcohol-to remove any tarnish from silver components.

Pearls should not be soaked in cleaner or alcohol or any kind. Regular wear and wiping with a soft damp cloth (not a brush) is the best way to maintain the luster of pearl jewelry.

Gold jewelry can be cleaned in a similar manner to silver, by wiping gently with polishing cloths and avoid soaking in harsh jewelry cleaners.

It is not recommended to clean Sheryl Lowe jewelry in at-home ultrasonic jewelry cleaning machines.

6. How can I be one of the first to know when new products or special promotions are available?

Sign up for our email list in our site footer to be the first to know about virtual trunk shows, new arrivals, and one-of-a-kind items, and enjoy 15% off your first order.

1. Why should I create an account on sheryllowejewelry.com?

There are multiple reasons create an account on our site. For faster checkout, you won't have to re-enter your shipping, billing, or credit card information when you place an order, they will be filled in automatically. By opting in to our subscriber list you’ll receive early notification of our sales and when new product launches.

2. Is your site secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

3. What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification, or internal marketing purposes only. Click here to view more details on our privacy policy.

4. What are my payment options?

We accept quick check out through Shopify Pay, Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, and Affirm payment plan. All prices are listed in USD unless otherwise noted. Gift cards cannot be used to purchase other gift cards.

5. How do I change or cancel an order?

Confirmed orders cannot be cancelled or modified online once they have been successfully submitted. For help with a change or cancellation of your order, please utilize our chat module on the site to connect with concierge services, or contact info@sheryllowedesigns.com.

6. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations or you can request a custom amounts using our chat module or contact, info@sheryllowedesigns.com.

7. Do you offer gift services?

Whether you’re shopping for a gift for yourself or someone else, our concierge specialist will recommend styles or help with custom sizing, and beautifully wrap your items in our signature packaging.

8. If I send my package as a gift, will the recipient receive the invoice?

Yes, but we can remove the pricing on the form if that is your preference. For special gift requests, use the chat module on our site or email our concierge specialist at info@sheryllowedesigns.com.

9. What are Affirm payments?

With Affirm you can select the payment schedule you like best, make easy monthly payments, and receive reminders whenever a payment is coming up.

1. What are your shipping fees?

We offer FedEx Ground shipping for $12.00 on all orders. Orders are processed pending item availability and credit card verification. Currently during COVID-19 concerns, certain shipping carriers are not requiring a signature upon delivery, so please track your order accordingly to assure a safe and timely delivery. Expedited Shipping available on request, pending product availability.

2. Will I get an order confirmation notice?

Once you submit payment, you’ll see an order confirmation page with an order number, and be sent an e-mail confirming that your order has been received with a link to view that order online. Please check your junk mail folder for the confirmation and add info@sheryllowedesigns.com to your safe list. We will send another e-mail to notify you when your order has been shipped.

3. How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please check your junk mail folder for the shipping confirmation and add info@sheryllowedesigns.com to your safe list. If you prefer to receive your shipping updates via text messaging/SMS you can enter your phone number at checkout.

4. When will my order be shipped? When will it arrive?

Orders placed Monday - Friday before 12:00 p.m. ET will begin processing that day and will ship within 2-3 business days, or longer depending on the time indicated on the product detail page. Orders placed Monday - Friday after 12:00 p.m. ET will begin processing the next business day and will ship within 2-3 business days. Orders placed on Friday after 12:00 p.m. ET or over the weekend will begin processing on the following Monday. SherylLoweJewelry.com does not process or ship orders on Saturday, Sunday or company observed holidays.

5. What's the status of my order? How do I track my order?

Once you have placed an order, you can track it at any time through the order confirmation email. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. Currently during COVID-19 concerns, certain shipping carriers are not requiring a signature upon delivery, so please track your order accordingly to assure a safe and timely delivery.

6. Do you currently offer local delivery or express shipping?

While we currently not offer local delivery or express shipping on SherylLoweJewelry.com, please connect with our Concierge Services through the live chat module on our site, or contact info@sheryllowedesigns.com, for special requests. We will do what we can to get the items you desire into your hands in a timely manner.

7. Do you ship internationally?

At this time, SherylLoweJewelry.com is unable to ship to any International addresses or process International credit cards. If you are interested in international shipping please connect with our Concierge Services through the live chat module on our site, or contact info@sheryllowedesigns.com, for special requests. International customers may be able to order merchandise by a traceable method at their own expense. We require you use a provider who will provide a tracking number to ensure your package does not get lost.

8. Do you ship to PO boxes or APO/FPO addresses?

No, SherylLoweJewelry.com is unable to offer shipping to P.O. boxes and APO/FPO addresses.

1. What if a Sheryl Lowe piece I own needs a repair?

We hope that you will wear and love your Sheryl Lowe pieces for many years to come, and are happy to help you maintain or repair your pieces as needed. If within the 30-day period after purchase the product is worn with normal wear and is in need of repair, Sheryl Lowe will be responsible for the repairs at no charge. Customer must provide all original documentation from purchased goods, and the repair turn-around will be 4-6 weeks unless otherwise noted. All repairs sent to our office must be accompanied by a return authorization (RA) number and label. We are not responsible for any product sent back to us without an RA or tracking number.

If jewelry was purchased and received more than 30 days ago, our jewelers will evaluate the item in our studio, which may take 1-2 weeks, and we will contact you with a quote for any repair fees. Please call our office at 805-969-1742, connect with our Concierge Services through the live chat module on our site, or email info@sheryllowedesigns.com.for a list of repair and alteration costs.

Sheryl Lowe reserves the right to deny any repairs or returns that do not fall within the specific guidelines and are sent to us without an RA as detailed above.

2. Do you allow exchanges?

We want you to love your Sheryl Lowe pieces and understand occasionally the item might not match your expectations. Please call 805-969-1742, connect with our Concierge Services through the chat module on our site, or email info@sheryllowedesigns.com.

In the event of a manufacturing defect or if you received an item in error, please contact us within 48 hours of receiving your purchase. Please note all exchanges must follow the same return guidelines as listed above and are subject to the item's availability. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.

Upon receipt of returned goods, Sheryl Lowe reserves the right to deny refund if the merchandise does not meet the exchange policy requirements.

3. What is your return policy?

At this time, all sales on SherylLoweJewelry.com are final. Due to the finality of your purchase, please note the measurements and scale of all products before purchasing. If you have any questions prior to your purchase, please call 805-969-1742, connect with our Concierge Services through the live chat module on our site, or contact info@sheryllowedesigns.com to schedule a virtual appointment. We are here to help and will be more than happy to talk you with you to answer any concerns before making a purchase.

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from SherylLoweJewelry.com.

4. Can I return a gift?

Gifted items are only eligible for store credit. The product must be new and unworn condition, and we require a proof of purchase or gift receipt. Please call 805-969-1742, connect with our Concierge Services through the live chat module on our site, or contact info@sheryllowedesigns.com for assistance.

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