Send our Concierge Team a screenshot or photo through live chat or email info@sheryllowedesigns.com and we’ll help identify the piece or recommend something similar.

Many pieces featured on social media are one-of-a-kind or made with rare gemstones, so we may recommend a similar design if the original piece is no longer available.

Yes. Some designs can be customized or recreated, especially if a piece you love is no longer available.

Customization options may include:

• alternative bracelet sizes or chain lengths
• clasp changes
• gemstone substitutions
• recreating retired designs

Please contact our Concierge Team for availability and pricing.

Some of our jewelry is made with rare or one-of-a-kind gemstones, so pieces may sell out.

If an item is out of stock, we may be able to:

• recreate the design
• special order the piece
• recommend a similar style

Please contact our Concierge Team and we’ll gladly assist.

For the best fit, measure the circumference around your wrist directly at your wrist bone with a soft tape measure or string (snug but not tight).  Make a note of the length in inches at the point where the measuring tape meets the 0. 

Once you know your wrist measurement, compare it with the sizing guidance below.

If you don't have access to a soft measuring tape or string, contact us and we can send you a wrist sizer.

Yes — most beaded bracelets can be made to your exact wrist measurement. Simply include your size in checkout notes or contact us with your order number before it ships.

Our bracelets vary in size depending on the design.

Women's Beaded Bracelets:

Our women's gemstone bead stretch bracelets are made to an inner circumference of approximately 6.25 inches.

These bracelets generally fit wrist sizes (as measured snuggly around the wrist at the wrist bone) between 5.75 and 6.25 inches.

Because stretch bracelets are made with elastic cord, they generally fit wrists within these ranges.

Women’s wrist size fit guidance for beaded bracelets (as measured snuggly around the wrist at the wrist bone):

• Snug Fit: ~6.25 inch wrist size
• Standard / Comfortable Fit: ~6.00 inch wrist size
• Loose Fit: ~5.75 inch wrist size
  

Men's Beaded Bracelets:

Our men's gemstone stretch bracelets are made to an inner circumference of approximately 7 inches.

These bracelets generally fit wrist sizes (as measured snuggly around the wrist at the wrist bone) between 6.5 and 7 inches.

Because stretch bracelets are made with elastic cord, they fit wrists within these ranges.

Men’s wrist size fit guidance for men's beaded bracelets (as measured snuggly around the wrist at the wrist bone):

• Snug Fit: ~7.00 inch wrist size
• Standard / Comfortable Fit: ~6.75 inch wrist size
• Loose Fit: ~6.50 inch wrist size

Women's Chain Bracelets:

Most women's chain bracelets measure between 7.25 and 7.5 inches in length.

Because chain thickness and clasp style affect the inner circumference, the exact fit may vary slightly. These sizes typically fit wrist sizes (as measured snuggly around the wrist at the wrist bone) between 6.00 inches  and 6.75 inches. For exact product measurements, email our Concierge at info@sheryllowedesigns.com, or use the live chat on our site to connect with a product expert.

Men's Chain Bracelets:

Most men's chain bracelets measure between 8 and 8.25 inches in length.

These sizes typically fit wrist sizes (as measured snuggly around the wrist at the wrist bone) between 7 and 7.5 inches.

The exact fit may vary depending on the chain thickness and clasp style.

We accept:

• Shopify Pay
• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Amazon Pay
• Affirm payment plans

All prices are listed in USD unless otherwise noted.

Affirm allows you to split your purchase into easy monthly payments.

Approval and payment options are determined by Affirm during checkout.

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm/com/lenders

Yes.

After completing your purchase you will receive:

1. Order confirmation email
2. Shipping confirmation email with tracking information

If you do not receive your confirmation email, please check your spam folder.

Once an order is submitted it cannot be modified online.

If you need to make a change, please contact our Concierge Team as soon as possible and we will do our best to assist.

Yes. We offer digital gift cards in multiple denominations.

Custom gift card amounts are available through Concierge Services.

1. Go to Sheryllowejewelry.com and click on the person icon on the top right corner of the page.
2. Login to your account by entering your email address and click "continue". You will be sent an email containing a one time passcode - use this code to log into your account.
3. Once logged in, your store credit amount will be visible in your profile under the section for Payment methods. 
4. To use your store credit, navigate back to the website by clicking the Sheryl Lowe logo at the top left corner of your account page. 
5. Resume shopping and add items to your cart. When you're ready, proceed to Checkout.
6. In the Payment section of the Checkout page, you should see your store credit available as a payment method. Check the "Apply store credit" box to apply your credit to the order total and proceed with the remaining checkout steps to complete your order.

If you are shopping for a gift, our concierge team can recommend styles, help with custom sizing, and beautifully wrap your items in our signature packaging. Please reach out to our concierge team for assistance.

If you are sending a gift and prefer the invoice without pricing, please contact our Concierge Team.

No — promotions cannot be combined. You may choose the best available offer at checkout.

Domestic orders:

• Free Ground Shipping
• Expedited Shipping (2 business days) — $25

International orders ship via DHL Express, with duties calculated at checkout.

Orders typically ship within 1–3 business days for in-stock items.

Orders placed:

• before 12 PM ET begin processing the same day
• after 12 PM ET begin processing the next business day

Orders placed on weekends or holidays will process the following business day. For orders that contain "Made to Order" items or "Pre-order" items, your order will ship according to the estimated delivery time listed on the item's product page.

Once your order ships you will receive a tracking number via email.

You can also track your order through the View Your Order link in your order confirmation email.

We currently ship internationally to:

• Canada
• Australia
• New Zealand
• France

International orders are processed through Shopify Managed Markets and Global-e.

No. We are unable to ship to PO Boxes or APO/FPO addresses.

All sales on SherylLoweJewelry.com are final. However, we want you to love your piece for years to come. 

If it's unworn and not the right fit, please reach out right away and we’ll do our best to help you find something you love. Please call 805-969-1742, connect with our Concierge Services through live chat or email us at info@sheryllowedesigns.com. 

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from SherylLoweJewelry.com. 

For warranty related returns, please see the next FAQ.

For jewelry purchased sheryllowejewelry.com, we offer a 30 day warranty against defects. 

To initiate a repair or return within the warranty window, customers must contact customer service, provide us with the original order number and obtain a pre-paid return shipping label. Call us at 805-969-1742, connect with our Concierge Services through our live chat, or email us at info@sheryllowedesigns.com. 

Upon receipt of returned goods, Sheryl Lowe Jewelry will perform an inspection of the jewelry and reserves the right to deny a warranty claim if the merchandise does not meet the warranty policy. For approved claims, the resolution turn-around time will be 4-6 weeks, unless otherwise noted. 

All sales on SherylLoweJewelry.com are final. However, we want you to love your piece for years to come. If it's unworn and not the right fit, please reach out right away and we’ll do our best to help you find something you love. 

Please call 805-969-1742, connect with our Concierge Services through our live chat, or email us at info@sheryllowedesigns.com. 

To work through your options with our team, please have as much info available about your order as possible (order number, name, email address, etc). 

If you received an item in error, please contact us within 48 hours of receiving your purchase. Please provide the original order number. We will send you a pre-paid shipping label to return the incorrect item and will either ship the correct item, or issue a refund if the item is no longer unavailable.

Yes. We offer repairs for many pieces including:

• restringing beaded bracelets
• clasp replacements
• stone replacement
• ring and bracelet resizing
• general jewelry repairs
  

Within 30 days of purchase:

If, within the 30-day period after purchase, the product is worn with normal wear and is in need of repair, Sheryl Lowe will be responsible for the repairs at no charge. 

Customers must contact us and provide the original order number. You will receive a pre-paid shipping label to ship us the item. The repair turn-around will be 4-6 weeks unless otherwise noted. 

After 30 days from purchase:

If jewelry was purchased and received more than 30 days ago, please call our office at 805-969-1742, connect with our Concierge Services through our live chat, or email us at info@sheryllowedesigns.com to begin the repair process.

Customers are responsible for shipping their item/s to our studio. Please use your preferred carrier to ship the item (and insure, if desired).

For discontinued styles, please send your item in with any original order documentation that you have such as retailer, year, product name, photo, receipt, etc.

Upon receipt, our jewelers will evaluate the item in our studio, which may take 1-2 weeks, and we will contact you with a quote for any repair fees. When evaluating your piece we will take the time owned and condition of the item into consideration..

Yes.

Our beaded stretch bracelets are resizable. Contact our Concierge Team for more information and next steps.

Once our team reviews your repair request, we will provide the appropriate shipping instructions.

Please include your name, email, and return shipping address inside the package.

Repair times vary depending on the piece, but most repairs take 2-4 weeks after we receive the item.

We will notify you when the repair is complete and provide tracking information when the item ships.

Sheryl Lowe jewelry is known for its unique metal finishes, sparkling diamonds, and fine natural gemstones - all of which require gentle care.

To maintain your jewelry:

• wipe with a polishing cloth after wearing (do not soak in jewelry cleaners)
• store jewelry in a cool, dry place
• avoid exposure to chlorine (pools/hot tubs), lotions, perfume and sweat as these can accelerate tarnish.

For specific care guidance:

• Sterling Silver chains (without diamonds): gently clean with a soft bristle brush, and a gentle non-detergent soap. Rinse and thoroughly dry.

• Black rhodium finishes: Black rhodium can fade over time. To increase the longevity of the finish, avoid wearing it while working out, cleaning, swimming, washing hands or while putting on lotions. Avoid abrasion with hard surfaces.

• Gemstone beads: gently brush with a damp soft bristle toothbrush to remove dust and debris. Thoroughly dry.

• Bone beads: gently wipe (do not soak) with isopropyl alcohol. 

• Pearls: to maintain the luster of pearl jewelry, wipe with a soft damp cloth (not a brush). Do not soak in cleaner or alcohol or any kind.

We recommend removing stretch bracelets before swimming or showering.

Water, chlorine, and soaps can weaken the elastic and shorten the lifespan of the bracelet.

No. We do not recommend ultrasonic cleaners for Sheryl Lowe jewelry, as they may damage gemstones or delicate settings.